At PROFILE customer satifaction and care is of utmost improtance to us.


Therefore we offer a FREE 15 minute consultation and Skin test to all new colour & perm customers.


A skin test must be carried out at least 24hours prior to any colouring service. therefore we kindly ask all new colour clients to book in for a free consultation, to allow us to have a chat with you, & so together we can decide on the correct colour product & technique to achieve the hair you desire!!




























Under no circumstances can we perform any colouring service without having done a skin test & Consultation!

we do not Offer disclaimer forms.



Allergies to hair dye can lead to serious allergic reactions which can be life threatning.  So don't risk it  and ensure you have a skin test in any salon you visit!

If they don't offer a skin test, think twice!


If you suffer from allergies please let us know. we now offer a small colour range by Schwarzkopf called Senea which can be used as an alternative to our Igora Royal Colour range which does not contain PPD and is gentler on the scalp. 

(colour tones are limited to 10 shades, skin test still required)


Professional Products

We only use professional hair dyes in our salon and our team are specifically trained & Insured to use them. Therefore we cannot use any other home hair dyes or clients own products in our salon.



the recommended age for any hair colouring is 16 years+

As our salon policy we can only use

Semi or Demi-Permanent colouring products on any persons below 16years & We can also only carry out off-scalp colouring techniques such as foiling.

Under 18 year olds will also require parental permission for any colouring services.




If you have ever coloured your hair with a Henna Hair Dye or had any kind of henna tattoo in the past, unfoturnely we may not be able to carry out any hair colouring service at our salon.


Henna Contains Metallic salts which are highly reactive to hair dye products. If you are unsure of this we advise you to book in for a free consultation and we can carry out a test to see if your hair has been exposed to any metallic salts & a skin test.



We kindly ask for a minimum OF 24hours notice for all cancellations, or 50% OF YOUR cancelled or missed appointments TOTAL cOST will become payable.


If you have any questions please call the salon on: 01305 257 171

We will do your best to accommodate you & RESOLVE ANY QUERIES AS QUICKLY AS POSSIBLE.



Gift Vouchers

Gift vouchers are non-refundable and cannot be redeemed for cash.


100% Satisfaction

If for any reason you have had a service carried out in the salon and are not 100% happy or have a query, please do get in contact with us within 48hours of leaving the salon.  we will then arrange a 1:1 consultation with you & your stylist/ therapist, and look at what we need to do next so you feel your very best!

If you visit another salon between these appointments we will not be able to carry out a professional cosultation or help you any further.

We do not offer refunds, but will always do our best to ensure you are 100% happy.